Refund Policy
Store: Jennie Holiday Studio, owned by Jennie TO Studio LLC
Last updated: November 8, 2026
When a Refund May Apply
If a return is approved after review, the applicable refund will be issued to the original payment method, subject to the order terms and applicable law. Eligibility requirements are described in our Return Policy.
Defective or Incorrect Items
If an item arrives defective, damaged, or incorrect, contact us at support@jennieholidaystudio.com with your order number and a clear description of the issue. We will review the request and provide the applicable resolution.
Refund Review
Returned items may be inspected before a refund is approved. A refund is not guaranteed when the item does not meet the conditions in the Return Policy.
How to Contact Us
For refund questions, email support@jennieholidaystudio.com with your order number and the reason for your request.