POLICIES
Everything you need, in one place
Choose the policy that matches your question. Each page covers one part of the Jennie Holiday Studio experience, from delivery expectations to returns and refunds.
View Shipping Policy
View Return Policy
View Refund Policy
View Shipping Policy
View Return Policy
View Refund Policy
Shipping Policy
Standard shipping generally takes 5–8 business days, and expedited shipping generally takes 2–4 business days. The Christmas delivery guarantee, tracking details, and shipping terms are available on the dedicated Shipping Policy page.
Return Policy
The 30-day return window, original packaging requirements, and hygiene exclusions are explained on the dedicated Return Policy page.
Refund Policy
Approved refund handling, defective-item requests, and refund review details are explained on the dedicated Refund Policy page.
Returns
Check eligibility, packaging, and hygiene requirements on the Return Policy page before sending an item back.
Refunds
Refunds are reviewed after an eligible return or defective-item request. See the Refund Policy for the process.
Shipping
Find standard and expedited shipping estimates, tracking information, and the Christmas delivery guarantee on the Shipping Policy page.