Effective date: November 8, 2026
Jennie Holiday Studio is operated by Jennie TO Studio LLC. Contact support@jennieholidaystudio.com or +1 9169942885. Mailing address: 7025 WALTER AVE, SACRAMENTO, CA 95828, United States.
Eligible refunds
Approved returns are refunded to the original payment method. See the Return Policy for the 30-day request window, condition requirements, hygiene exclusions, and return shipping responsibilities. We do not issue store credit instead of an approved monetary refund unless you request it.
Inspection and processing times
We normally inspect returns within 5 business days after receipt and email our decision. Once approved, we initiate the refund within 3 business days. Your bank or payment provider may take a further 5–10 business days to display the credit. If it has not appeared after that time, contact us with your order number so we can investigate.
Amount refunded
For an eligible return, we refund the price paid for the returned item and applicable refunded tax. There is no restocking fee. Standard outbound shipping is free. Customer-paid change-of-mind return postage is not reimbursed. If we sent a defective, damaged, or incorrect item, we cover reasonable return postage or provide a prepaid label or another no-cost solution.
Cancellations and unavailable items
Contact us promptly to request cancellation before dispatch. Approved cancellations and items we cannot fulfill are refunded to the original payment method. If shipment is delayed beyond our stated processing period, we will offer an updated shipping estimate and the choice to accept the delay or cancel the unshipped order for a refund. Refunds required by law are handled within the applicable time limit.
Damaged, missing, or incorrect orders
Contact support@jennieholidaystudio.com with your order number, a description, and relevant photographs. Keep the item and packaging while we review the issue. We will investigate and discuss replacement or refund options. Our hygiene exclusions do not remove assistance for product defects or incorrect items. These terms do not limit rights available under applicable law.