Effective date: November 8, 2026
Jennie Holiday Studio is operated by Jennie TO Studio LLC. Contact support@jennieholidaystudio.com or +1 9169942885. Mailing address: 7025 WALTER AVE, SACRAMENTO, CA 95828, United States.
30-day returns
Request a return within 30 days after delivery. Eligible products must be unused, unopened, complete, and in their original packaging. Please contact us with your order number and reason for return before sending anything back. We provide return instructions and the applicable return address; do not mail a parcel to our business mailing address unless we instruct you to do so.
Beauty and hygiene exclusions
Opened or used cosmetics, skincare, fragrances, press-on nails, and adhesive products are not eligible for a change-of-mind return for hygiene reasons. This does not exclude assistance for defective, damaged, incorrect, or misdescribed items. Include photographs and a description when reporting a problem. Please keep the product and packaging until we confirm the next step.
Who pays return shipping?
For an eligible change-of-mind return, the customer pays return shipping. We do not charge a restocking fee. For a defective, damaged, or incorrect item, Jennie Holiday Studio pays reasonable return shipping and will provide a prepaid label or another no-cost solution. Do not incur return costs for a product problem before contacting us.
Sending your return
Pack the complete item securely and use a trackable service. We will inspect an eligible return within 5 business days of receipt and email the outcome. If there is a problem with eligibility, we will explain it and discuss the next step. A return request made within the 30-day window will not be rejected solely because a carrier takes additional time to deliver the authorized return.
Exchanges and refunds
Contact us to discuss an exchange and item availability before returning anything. Approved refunds go to the original payment method. Read the Refund Policy for processing times. These terms do not limit rights available under applicable law.